Privacy Policy

1. What This Policy Covers

This policy explains what information Rap Duo AI collects, how it is used and shared, and the choices you have. By using the Service, you agree to this policy.

2. Your Photos and Videos, in Short

• Uploaded photos are used to create the videos you request and to run safety checks.
• We do not sell your photos or use them to train our own models.
• Only upload photos of yourself or people who have given you permission.
• Do not upload photos of minors unless you have permission from a parent or legal guardian.
• You can request deletion of your photos, generated videos, or account by contacting support.

3. Information We Collect

• Account information. Your email address, display name, profile details, and sign-in information.
• Content you provide. Uploaded photos, selected scenes, prompts, render settings, and generated videos.
• Payment information. Payments are processed by third-party payment providers. We receive transaction records but do not store full card numbers.
• Technical data. IP address, timestamps, request metadata, device and browser information, cookies, and logs used for security, debugging, analytics, and fraud prevention.
• Usage data. Pages visited, buttons clicked, checkout activity, render activity, and related product analytics.

4. How We Use Information

We use information to:

• Operate the Service and generate the videos you request.
• Send uploaded inputs to AI and storage providers solely to process your request.
• Run automated safety checks and prevent abuse.
• Store, serve, and let you download generated videos.
• Process payments, manage credits, and maintain billing records.
• Provide support and service communications.
• Improve the product, measure performance, and test product experiences.

We do not sell your personal information.

5. How Information Is Shared

We share information only with parties needed to operate the Service:

• AI rendering providers and API infrastructure providers that process your requested videos.
• Cloud, storage, hosting, database, and security providers.
• Payment providers for checkout, billing, and fraud prevention.
• Analytics providers used to understand aggregate product usage.
• Email and support providers used to send service notices or answer tickets.
• Authorities where required by law or necessary to protect the Service, users, or people depicted in uploaded content.

6. Retention and Deletion

• Photos and generated videos are kept so you can view and download them, unless you ask us to delete them or delete your account.
• Residual copies may remain in backups for a normal rotation period.
• Transaction records may be retained for accounting, compliance, fraud prevention, and dispute handling.
• You may request deletion by opening a support ticket or emailing support.

7. Security

Data is encrypted in transit. Access to production systems and stored files is restricted. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, or erase your personal data. You can exercise these rights through account settings where available, by opening a support ticket, or by contacting us.

If someone uploaded your photo without permission, contact us and we will review the request.

9. Children

The Service is not directed to children under 13 or the higher minimum age required where you live. We do not knowingly collect children's data. If you believe a child has provided data or a minor's photo was uploaded without proper consent, contact us and we will take appropriate action.

10. International Processing

We and our providers may process information in different countries. Where information is transferred internationally, we rely on safeguards provided by those service providers and applicable law.

11. Changes and Contact

We may update this policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, notifying users in the product.

Questions or requests: open a support ticket from your account, or email support@rapduo.org.